We are looking for a solution-oriented and stress-resistant personality with experience in customer service to advise our customers.

General

• Job percentage: 100%
• Place of work: Lindau, Frankfurt, or Vienna, but also the possibility to work remotely or in a home office
• Start: Immediately

About Us

With our platform solutions and business services, we offer players in the financial market an unrivaled solution for the distribution of products in Europe. Both traditional and tokenized capital market products are underwritten and delivered 100% digitally and compliantly. To support our continued growth trajectory, we are looking for an outstanding team player.

Your Tasks

• Communicate with customers via phone, email, online chat or social media
  Provide solutions to issues
• Enter, maintain and monitor customer master data as part of the onboarding process (including KYC/AML checks)
• Analyze, evaluate and prepare information for auditing and reporting purposes (financial institutions, FMA …)

Your Profile

• You have a work permit for the EU
• You have a commercial or technical professional qualification
• You have at least 4 years of experience as an employee of a financial service provider (e.g. bank, insurance company), in customer service, or in a lawyer’s office
• You have very good knowledge of basic computer applications (e.g. MS Office)
• You have experience in ICT support (an advantage)
• You have no problem communicating with customers in German
  Knowledge of foreign languages is an advantage, especially English
• You are friendly and stress resistant
• You have good verbal and written communication skills
• You have a very high service orientation and customer focus
• You are an organizational talent and performance-oriented

Your Benefits

• Become part of an open team culture with regular team events
• Flat hierarchies, a high level of personal responsibility and fast decision-making processes are elementary for us
•  We offer you the opportunity to take advantage of further training opportunities and to participate in international conferences, meetups and workshops.
• Participate actively in the growth of 21finance
• We offer our employees an attractive flexitime scheme
• You benefit from an attractive, performance-oriented salary